RoyalPlanet Casino Privacy Policy

At Royal Planet Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access or use our platform. By using RoyalPlanet Casino services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions regarding how we handle your personal information.

1. Who We Are

We operate Royal Planet Casino, an online gaming platform established in 2016 and licensed under Curaçao gaming regulations. Our platform is available in multiple languages — English, German, French, Spanish, Italian, Portuguese, and Japanese — and we serve players across international markets including Europe and Japan. At RoyalPlanet Casino, we take your privacy seriously and are committed to handling your data responsibly in accordance with applicable data protection laws.

For any privacy-related inquiries, you may contact our support team at support@royalplanet.casino. For document and finance-related matters, please reach out to documents@royalplanet.email.

2. Information We Collect

When you register and use our Royal Planet Casino platform, we may collect the following categories of personal information:

2.1 Registration and Identity Data

Full name, date of birth, and nationality
Email address, phone number, and postal address
Username, password, and account preferences
Government-issued identification documents (required for KYC verification)

2.2 Financial and Transaction Data

Deposit and withdrawal transaction history
Payment method details (Visa, Mastercard, Neteller, Skrill, Bitcoin, and others)
Information related to deposit and withdrawal limits and processing fees
Comp Points earned and redeemed through our loyalty program

2.3 Gaming Activity Data

Game sessions, wager history, and gameplay preferences
Participation in promotions, tournaments, and the weekly Raffle
Bonus usage, including welcome bonuses, cashback offers, and promo codes
Device type and browser information (desktop or mobile browser-based access)

2.4 Technical and Usage Data

IP address and geolocation data
Browser type, operating system, and device identifiers
Cookies, session tokens, and similar tracking technologies
Pages visited, time spent on site, and navigation patterns

3. How We Use Your Information

At RoyalPlanet, we use the information we collect for the following purposes:

Account management: We use your data to create, maintain, and secure your Royal Planet Casino account, including login authentication and identity verification.
Payment processing: We process your deposit and withdrawal requests, including managing our 3% deposit processing fee and ensuring payouts are completed within the applicable timelines.
KYC and compliance: We are required to verify your identity before processing withdrawals. We collect identification documents to comply with anti-money laundering (AML) and responsible gambling regulations.
Customer support: We use your contact information to respond to your queries via live chat, email, or phone (available for France, Spain, and international players).
Promotions and loyalty rewards: We use your gaming activity data to administer our loyalty program, Cashtravaganza cashback, Raffle entries, and tournament participation.
Fraud prevention and security: We monitor account activity to detect and prevent fraudulent behavior, unauthorized access, and other security threats.
Legal obligations: We may process your data to fulfill legal requirements imposed by our Curaçao license and other applicable regulations.

4. Cookies and Tracking Technologies

Our RoyalPlanet Casino platform uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, keep you logged in during your session, and analyze how our services are used. You may control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our platform, including Royal Planet Casino mobile login and browser-based mobile access.

We use the following types of cookies:

Essential cookies: Required for core platform functionality, including account access and payment processes.
Analytical cookies: Help us understand how players navigate our platform so we can improve our services.
Marketing cookies: Used to deliver relevant promotional content related to Royal Planet Casino bonus codes, free spins offers, and other promotions.

5. Sharing Your Information

We do not sell your personal data to third parties. However, at Royal Planet Casino, we may share your information with trusted partners in the following circumstances:

Payment providers: We share necessary data with Visa, Mastercard, Neteller, Skrill, and Bitcoin processors to facilitate transactions.
Game providers: Our software partners — including Betsoft, Rival, SmartSoft Gaming, Spinomenal, Vivo Gaming, Tom Horn Gaming, and others — may receive anonymized session data to ensure game performance.
Regulatory authorities: We may disclose data to licensing bodies or law enforcement agencies when legally required under our Curaçao gaming license obligations.
Service providers: Third-party vendors assisting with customer support, fraud detection, and technical infrastructure may access data strictly necessary to perform their services.

6. Data Retention

We retain your personal data for as long as your account is active or as required to fulfill legal and regulatory obligations. At RoyalPlanet, we typically retain transaction records and KYC documentation for a minimum of five years following account closure, in accordance with anti-money laundering requirements. When your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data held by Royal Planet Casino:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal retention requirements
The right to object to or restrict certain types of processing
The right to data portability, where applicable
The right to withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@royalplanet.casino. We will respond to your request within the timeframe required by applicable law.

8. Security Measures

At Royal Planet Casino, we implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, or disclosure. These include encrypted connections (SSL/TLS), secure data storage, and access controls for our internal staff. Despite our best efforts, no system is entirely immune to risk, and we encourage you to use strong, unique passwords for your RoyalPlanet account and to contact us immediately if you suspect any unauthorized activity.

9. Responsible Gambling and Data

We process certain data specifically to support responsible gambling. Our Royal Planet Casino platform uses your account and activity data to monitor for signs of problem gambling behavior. If you choose to set deposit limits, self-exclusion periods, or request a cooling-off period, we retain this information to enforce your restrictions and protect your wellbeing — even if you later request its deletion.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on the RoyalPlanet Casino platform. Your continued use of our services following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or this policy, please do not hesitate to reach out to our team. At Royal Planet Casino, our customer support is available 24/7 via live chat, and you can also reach us by email at support@royalplanet.casino. For document submissions and financial matters, use documents@royalplanet.email. We are here to help and committed to addressing your privacy concerns promptly and transparently.

Content updated: July 13, 2026